About Us

A Legacy of Trust and Excellence


For over 45 years, Pro Appliance Service has proudly served San Diego County, helping homeowners keep their appliances running smoothly. Founded by Carlos and Laura, our family-owned and operated business combines decades of industry expertise with a commitment to honesty and customer care.


At Pro Appliance Service, we don’t just fix appliances—we build relationships. Our goal is to provide every customer with the same quality service we would offer our own family.


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Installation and maintenance

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Commercial Offices

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Our History: A Family-Run Business with a Mission


Carlos and Laura started Pro Appliance Service with a simple belief: quality repairs and honest advice create loyal customers. After gaining hands-on experience in appliance repair, Carlos saw an opportunity to offer San Diego residents a dependable service rooted in transparency and professionalism.


From humble beginnings in a small Lakeside workshop, Pro Appliance Service has grown into a trusted name across the region. Today, we’re proud to specialize in both everyday appliances and high-end brands like Sub-Zero, Thermador, Kitchenaid built-ins, Viking and Dacor.

Our journey hasn’t always been easy, but staying true to our values of honesty, quality, and reliability has allowed us to thrive—and helped countless customers along the way.


Our Core Values


At the heart of Pro Appliance Service are values that guide everything we do:

  • Honesty: Clear and upfront communication about repair needs, costs, and recommendations.
  • Professionalism: Licensed, insured, and respectful in every interaction.
  • Customer-First Approach: We treat every customer like family, focusing on their needs and satisfaction.
  • Excellence in Craftsmanship: Delivering long-lasting repairs using only genuine factory parts.
  • Dependability: When we say we’ll be there, we mean it—on time, prepared, and ready to help. 


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Appliance Repairs

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Meet the Team: Carlos & Laura

Carlos Rios – Founder/ Owner and Technician


Carlos brings over 45 years of hands-on experience to every repair. His expertise spans all major appliance brands, and he is particularly skilled in troubleshooting high-end appliances like Sub-Zero, Kitchen-aid, viking and Thermador. Known for his precision and attention to detail, Carlos ensures every repair meets the highest standards of quality.


"When I fix an appliance, I don’t just want it to work—I want it to last."


Laura Rios – Customer Care Specialist


Laura is the friendly voice behind Pro Appliance Service. From scheduling appointments to providing free phone advice, she’s dedicated to making the repair process as smooth and stress-free as possible. Her warmth and organization ensure every customer feels valued.


"I love helping our customers find solutions, whether it’s scheduling a repair or answering questions. Their satisfaction is what drives us."


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Why Choose Pro Appliance Service?


We understand that you have many options for appliance repair in San Diego. Here’s why we stand out:

  • Specialists in High-End Brands: Few technicians can match our experience and knowledge with premium brands like Viking, Sub-Zero, Kitchenaid and Thermador.
  • Genuine Factory Parts: We only use authentic parts to ensure long-lasting results.
  • 45+ Years of Experience: With decades of knowledge, we’ve seen it all—and fixed it all.
  • Family-Owned Care: As a local business, we prioritize personal service and customer relationships.

Convenient Mobile Repairs: We bring expert repairs to your doorstep, minimizing disruptions to your day.

Customer Satisfaction: Our Top Priority


We don’t just want to fix your appliances—we want to earn your trust. Our customers often praise our:

  • Honest Assessments: We’ll tell you whether it’s better to repair or replace your appliance.
  • Fair Pricing: No hidden fees or unnecessary upsells.
  • Reliable Service: Our repairs are built to last.


"Pro Appliance Service is the ONLY company I trust. They combine expertise with honesty—what more could you ask for?" – Debbie R.

A Commitment to Excellence in Every Repair


When you choose Pro Appliance Service, you’re not just hiring a repair technician—you’re partnering with a team that’s invested in your satisfaction. From Laura’s friendly phone advice to Carlos’s expert repairs and advice, every interaction reflects our dedication to providing the best possible experience.


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